FAQ

Others

Can you check if I have a metal allergy?: We are sorry we do not have technology to check if you have a metal allergy. We suggest you consult with dermatologist.
Can you change the engagement ring design for me?: Yes, we can change the ring setting if the ring and the diamond are originally bought from I-PRIMO. We are sorry that we do not provide any service to jewelries or diamonds from other brands.
Does I-PRIMO sell fashion jewelry as well?: Yes, we do. We have necklace, earrings and baby ring collections. They are all very suitable as a gift for special occasions such as wedding anniversary and baby shower, etc.
Does I-PRIMO sell gemstones other than diamond ?: I-PRIMO is a diamond specialty shop and we have diamond jewelries only.
Do we need to make appointment before visiting store?: 並It is not necessary to make appointment beforehand. However, in considering for the long waiting time during the peak time at store, we may be able to serve you better if you have a reservation. Besides, first time visitors who make reservation online may receive our welcome gift. It is recommended to reserve your timeslot to ensure better service. Please click here for reservation ›
Can I pick up the purchased item at an overseas branch?: You may pick up the purchased item at any stores within the country you purchased from.