FAQ

About Engagement Ring

When shall I start preparing for engagement ring? How long does it take to make the ring?: It takes four to five weeks in production. If you want to present the ring during your marriage proposal, we suggest you start preparing around two to three months before your proposal. Generally, people buy the ring around seven months to one year before their wedding day.
Can I propose with a diamond necklace instead of an engagement ring?: Yes, you can. Some people give necklace that can be worn everyday instead of an engagement ring for marriage proposal. I-PRIMO has diamond necklace collections for you to choose from.
Does people choose eternity ring as an engagement ring?: Yes, eternity ring is a popular choice for engagement ring as it has the meaning of eternal and forever.
How can I choose a good diamond?: You can choose a diamond based on the 4Cs grading of a diamond, budget and your desired diamond grade. I-PRIMO only sells excellent brilliance diamonds that are suitable for making jewelry pieces. Please choose your dream ring from us with confidence.
What is the meaning of 4Cs?: 4Cs is the standard criteria for diamond grading. They are carat (weight), color, clarity and cut. For details, please click here › View More
What choice of metal materials can we use in our rings? Is it possible to change the material?: We mainly use platinum (Pt950) in our jewelry pieces as platinum is the best precious metal to show the brilliance of diamonds. However, customers can also choose 18K rose gold or gold for their rings.
I want to give a surprise proposal to my girlfriend. What should I do: ven though you may not know your girlfriend’s ring preference or ring size and you find it difficult to find out from her, you are welcome to entrust your case to us. I-PRIMO provides special services that you are able to confirm the design and size of engagement ring after your proposal. We aim at helping you to propose in the way with no hassle and worries. We are experienced to serve clients who come to our stores alone, and will use our best knowledge to assist and support you on your marriage proposal planning. For details about our “Marriage Proposal Support Service”
Can I use my own diamond to make an engagement ring from I-PRIMO?: We are sorry that diamond outside of I-PRIMO will not be entertained for I-PRIMO jewelry settings.
Can I get the certificate when I purchase diamond from I-PRIMO?
Is it possible to bring home the ring on the same day I bought?: If we can find a ring you like, as well as in the right size, you can bring it home directly on the same day. However, if you need to alter the ring size or engrave letters, it may take around 3 weeks to complete. We suggest you come and choose your ring earlier.