● Engagement Ring・Wedding Ring:
・Free size alteration for current ring is provided. (applicable upon assessment on the condition of the ring by I-PRIMO)
・First time size exchange is free of charge. A service charge of HK$1,000 will be levied from second time.
* if the new size required is out of standard ring size scales, a special size handling charge will be applied. (Please check with our consultant for the exact cost. )
Repair Service:
・A one-year free repair peroid is provided. A service charge of HK$500 will be levied after the one-year free repair period expired.
・Free repairment is provided if the side diamonds fell out from the ring within one-year of purchase. Afterwards, a separate quotation for the charges will be given.
・We may not be able to provide free service to some of the ring styles due to its special finishing and polishing procedures.
* This is not applicable to the main diamond of engagement ring and pink side diamonds.

● Anniversary / Fashion Jewelry
Size alteration for eternity rings and special designs by quotation.
Repair service：
・A one-year free repair peroid is provided for manufacturing defects. Afterwards, a quotation for the charges will be given after assessment.
・General wear and tear, misuse, and tarnishing are not covered under the warranty.

*The after service mentioned above is only applicable to items purchased within Hong Kong.
*Items purchased outside of Hong Kong will not be entitled for the free of charge warranty period.
*If you required service from another region, please visit I-PRIMO official website of such region for more information.

Yes, we provide “size alteration service” or “size exchange service” depending on the design of your ring. It may take around 4-5 weeks to alter the ring size. As different design may require different services, please discuss with our consultants in store.

Generally, it takes about thirty minutes to clean your ring after you bring it to our stores. If we are busy, we may invite you to leave your ring with us for a certain period. This service is available at any I-PRIMO stores, no reservation is needed.

Yes, all I-PRIMO stores provide after sales services. Please feel free to visit the store closest to you.

The free of charge warranty period is only applicable to items purchased within the country. Service options and fees may vary according to country. If you required service from another country, please visit I-PRIMO official website of such country for more information.

Our maintenance services include polishing, reshaping, refinishing, resetting or tightening prongs to secure diamond on engagement ring.

It may take about three to four weeks. Longer time may be required depending on the design.

We may repair or exchange for it depending on the situation. Please visit the nearest store for an assessment.

We may repair or exchange for it depending on the situation. Please visit the nearest store for an assessment.

We suggest you use a piece of soft cloth to clean the ring after use and before storage. This helps to maintain the shininess of the jewelry from the damages caused by dirt and grease. Beside, you can also put neutral detergent in warm water and soak the ring overnight in order to remove the grease and regain shininess. Please do not rub hard on the diamond or the prongs as it may damage the ring.

Use a jewelry box or place it in between soft cushions made for jewelry storage. It helps to avoid scratches.

We are sorry. We are unable to repair any products from other manufacturers and brands. Please check with the seller directly.

Yes, you can change the words engraved. A handling fee of HK$300 will be charged.

It is not necessary. However, in considering for the long waiting time during the peak time at store, we may be able to handle your case swiftly if you have a reservation. No reservation is needed for general cleaning service.